Vibra Hospital respects the importance of our patient's personal privacy and understands the sensitive nature of our patient's health information. Vibra Hospital also recognizes that Federal and State laws require that individually identifiable health information must be safeguarded against improper use or disclosure. It is Vibra Hospital policy not to use or disclose a patient's health information, except as permitted by law, and to adopt safeguards to protect the confidentiality of its patients' health information.
Vibra Hospital utilizes a confidentiality code process to help ensure greater patient confidentiality, privacy, and security of patient information. On admission, each patient/family will be asked to designate two individuals who will use the confidentiality code when calling to discuss patient information. This confidentiality code will be written on a card and given to the two designated individuals. Vibra Hospital will disclose information only to callers who can provide the confidentiality code upon request. It is the responsibility of the designated individuals to release the confidentiality code only to a limited number of people. This process not only provides better protection of patient information, but also reduces the number of phone calls to the nursing units, thus allowing more time for direct patient care by clinical personnel.
You have rights and a role regarding your treatment and care. Knowing your rights and role can help you make better decisions about your care.
This means that your healthcare providers have talked to you about your treatment and its risks. They have also talked to you about options to treatment and what can happen if you aren’t treated.
If something goes wrong, you have the right to an honest explanation and an apology. The explanation and apology should be made in a reasonable amount of time.
What to do if you have questions regarding care or daily needs?
Vibra Hospital encourages patients, families/legal guardians and visitors to freely express their questions, concerns, and dissatisfactions through established channels without fear of retaliation, discrimination, or interruption of care, treatment, and services. It is critical to the patient care process that patients/families are actively involved in the development of the care plan and assist the hospital care team to identify opportunities for optimizing clinical outcomes. Our goal is for every patient and family member to have an exceptional care experience at Vibra Hospital.
What you should know about Preventing Infections/Isolation Precautions
All staff members, physicians, and visitors who enter Vibra Hospital/Vista View Care Center are responsible for assisting with prevention of infection.
Every patient who is admitted to the facility is closely screened for active infection, to promote initiating the appropriate treatment upon arrival and to provide the appropriate isolation as necessary to prevent cross-contamination with other patients.
Some patients may be admitted with “isolation precautions”. These precautions are ordered because the patient may have an illness or condition that can be spread to other people. We need your help in following some simple rules during this time.
Contact precautions are put into place when a patient has an illness that may be spread by coming in contact with (handling) personal items and objects that have certain types of germs on them.
Check with your loved one’s nurse for specific requirements that may include some or all of the following:
Thank you for helping us prevents the spread of infection by:
Persons who have (or who care for someone who has) a medical condition affecting their immune system should refrain from visiting a patient at Vibra Hospital/Vista View Care Center until they check with their doctor..
This handbook explains your right to make healthcare decisions and how you can plan now for your medical care if you are unable to speak for yourself in the future. A federal law requires us to give you this information. We hope this information will help increase your control over your medical treatment.
Your doctors will give you information and advice about treatment. You have the right to choose. You can say, “Yes” to treatments you want. You can say “No” to any treatment that you don’t want – even if the treatment might keep you alive longer.
Your doctor must tell you about your medical condition and about what different treatments and pain management alternatives can do for you. Many treatments have “side effects”. Your doctor must offer you information about problems that medical treatment is likely to cause you. Often, more than one treatment might help you-and people have a different idea about which is best. Your doctor can tell you which treatments are available to you, but your doctor can’t choose for you. That choice is yours to make and depends on what is important to you.
Yes. Patients often turn to their relatives and close friends for help in making medical decisions. These people can help you think about the choices you face. You can ask the doctors and nurses to talk with your relatives and friends. They can ask the doctors and nurses questions for you.
Yes. You may tell your doctor that you want someone else to make healthcare decisions for you. Ask the doctor to list that person as your healthcare “surrogate” in your medical record. The surrogate’s control over your medical decisions is effective only during treatment for your current illness or injury or, if you are in a medical facility, until you leave the facility.
If you haven’t named a surrogate, your doctor will ask your closest available relative or friend to help decide what is best for you. Most of the time that works. But sometimes everyone doesn’t agree about what to do. That’s why it is helpful if you can say in advance what you want to happen if you cannot speak for yourself.
No. In fact, it is better to choose before you get sick or have to go into a hospital, nursing home, or other healthcare facility. You can use an Advance Health Care Directive to say who you want to speak for you and what kind of treatments you want. These documents are called ‘advance’ because you prepare one before health care decisions need to be made. They are called ‘directives’ because they state who will speak on your behalf and what should be done. In Colorado, the part of an advance directive you can use to appoint an agent to make healthcare decisions is called a Power of Attorney For Health Care. The part where you can express what you want done is called an Individual Health Care Instruction.
You can if you are 18 years or older, or are an emancipated minor, and are capable of making your own medical decisions. You do not need a lawyer.
You can choose an adult relative or any other person you trust to speak for you when medical decisions must be made.
Usually, a healthcare agent will make decisions only after you lose the ability to make them yourself. But, if you wish, you can state in the Power of Attorney for Health Care that you want the agent to begin making decisions immediately.
After you choose your agent, talk to that person about what you want. Sometimes treatment decisions are hard to make, and it truly helps if your agent knows what you want. You can also write your wishes down in your advance directive.
You can still write out your wishes in your advance directive, without naming an agent. You can say that you want to have your life continued as long as possible. Or you can say that you would not want treatment to continue your life. Also, you can express your wishes about the use of pain relief or any other type of medical treatment.
Even if you have not filled out a written Individual Health Care Instruction, you can discuss your wishes with your doctor, and ask your doctor to list those wishes in your medical record. Or you can discuss your wishes with your family members or friends. But it will probably be easier to follow your wishes if you write them down.
You can change or cancel your advance directive at any time as long as you can communicate your wishes. To change the person you want to make your healthcare decisions, you must sign a statement or tell the doctor in charge of your care.
The same rules apply to anyone who makes healthcare decisions on your behalf - a healthcare agent, a surrogate whose name you gave to your doctor, or a person appointed by a court to make decisions for you. All are required to follow your Health Care Instructions or, if none, your general wishes about treatment, including stopping treatment. If your treatment wishes are not known, the surrogate must try to determine what is in your best interest.
The people providing your healthcare must follow the decisions of your agent or surrogate unless a requested treatment would be bad medical practice or ineffective in helping you. If this causes disagreement that cannot be worked out, the provider must make a reasonable effort to find another healthcare provider to take over your treatment.
Absolutely. You will still get medical treatment. We just want you to know that if you become too sick to make decisions, someone else will have to make them for you.
A Power of Attorney For Healthcare lets you name an agent to make decisions for you. Your agent can make most medical decisions - not just those about life sustaining treatment – when you can’t speak for yourself. You can also let your agent make decisions earlier, if you wish.
You can create an Individual Healthcare Instruction by writing down your wishes about healthcare or by talking with your doctor and asking the doctor to record your wishes in your medical file. If you know when you would or would not want certain types of treatment, an Instruction provides a good way to make your wishes clear to your doctor and to anyone else who may be involved in deciding about treatment on your behalf. These two types of Advance Healthcare Directives may be used together or separately.
Ask your doctor, nurse, social worker, or healthcare provider to get more information for you. You can have a lawyer write an advance directive for you, or you can complete an advance directive by filling in the blanks on a form.
Speak up if you have questions or concerns. If you still don’t understand, ask again. It’s your body and you have a right to know.
Pay attention to the care you get. Always make sure you’re getting the right treatments and medicines by the right health care professionals. Don’t assume anything. Tell your nurse or doctor if something doesn’t seem right.
Educate yourself about your illness. Learn about the medical tests you get, and your treatment plan.
Ask a trusted family member or friend to be your advocate (advisor or supporter).
Know what medicines you take and why you take them. Medicine errors are the most common health care mistakes.
Use a hospital, clinic, surgery center, or other type of health care organization that has been carefully checked out. For example, The Joint Commission visits hospitals to see if they are meeting The Joint Commission's quality standards.
Accredited means that the hospital or health care organization works by rules that make sure that patient safety and quality standards are followed.
Participate in all decisions about your treatment. You are the center of the health care team.
Yes. This is because pain changes over time or your pain medicine may not be working. Doctors and nurses should ask about your pain regularly. Vibra Hospital has physicians who specialize in chronic pain/pain management on site. If needed, your Vibra physician may request a consultation by these specialized physicians to assist in successfully managing pain control issues.
First, tell them that you have pain, even if they don't ask. Your doctor or nurse may ask you to describe how bad your pain is on a scale of 0 (zero) to 10 with 10 being the worst pain. Tell them where and when it hurts.
Tell them if you can't sleep or do things like dressing or climbing stairs because of pain. The more they know about your pain the better they can treat it. The following words can be used to describe your pain:
Tell your doctor or nurse. Tell them how bad your pain is or if you're in pain most of the time. Tell the doctor if the pain medicine you're taking is not helping.
Yes! Even pain medicine that you will take for a short time should be listed with all of your other medicines. List all of your pain medicines-those prescribed by your doctor and those you buy over-the-counter.